Lost or Stolen Debit Card
Option 1: Immediately call 888-297-3416 (available 24 hours daily) to report your card lost or stolen. Please make sure to tell them your card is with The First Bank out of Hattiesburg, MS. Then notify The First during business hours at 1-855-257-2265.
Option 2: If you use mobile banking, you can report your card lost or stolen through the app. Select the account that your card is under, click Card Management, and report it lost / stolen as well as re-ordering a new card.
Report Fraud
If you suspect fraud on your account, please contact our Fraud Center at 800-237-8990. Available 24 hours daily.
We’re monitoring your debit card for fraud activity.
If we detect potential fraud, our Fraud Center will contact you. It’s important that you respond AS SOON AS POSSIBLE!
To help, we suggest adding The First Fraud Center phone number and short code to your contacts.
The First Fraud Center: 800-237-8990
International Collect: 206-352-3516
IMPORTANT! RESPOND TO EITHER THE EMAIL, TEXT ALERT
OR PHONE CALL AS SOON AS POSSIBLE.
HOW IT WORKS:
EMAIL WHEN POTENTIAL FRAUD IS DETECTED ON YOUR DEBIT CARD: You will receive an email asking you to respond and confirm your transaction as either “fraud” or “no fraud.”
TEXT
IF YOU DO NOT RESPOND
TO THE EMAIL:
One minute later you will receive a text alert from 96923.
The text alert has options for you to respond “yes” if the transaction is valid or “no” if the transaction is fraud.
PHONE CALL
IF YOU DO NOT RESPOND
TO THE TEXT ALERT:
Five minutes later you will receive an automated phone call.
This will be asking you to confirm or deny fraud. If fraud is confirmed, you will be connected to a fraud analyst.
AUTHORIZATION RESTRICTION